top of page
PRIVACY POLICY

Thank you for visiting our retail store. We are committed to protecting your privacy and ensuring the security of your personal information. Please take a moment to review our privacy policy:

 

1. Information Collection: We may collect personal information from you when you visit our website, make a purchase, sign up for our newsletter, or interact with us in any other way. This information may include your name, email address, phone number, billing and shipping address, and payment details. We may also collect non-personal information such as your IP address, browser type, and device information for analytics purposes.

 

2. Use of Information: We use the information we collect to provide you with a personalized and efficient shopping experience. This includes processing your orders, communicating with you about your purchases or inquiries, sending you promotional offers or newsletters (if you have opted in), and improving our website and services based on your feedback and preferences. We may also use your information to comply with legal obligations or prevent fraudulent activities.

 

3. Information Sharing: We respect your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping companies, or marketing agencies. These third-party providers are contractually obligated to keep your information confidential and use it only for the purposes of providing their services to us.

 

4. Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or disclosure. These measures include encryption, firewalls, and secure socket layer technology (SSL) during the transmission of sensitive information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

5. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files that are stored on your device when you visit our website. You have the option to disable cookies through your browser settings, but please note that this may affect the functionality and user experience of our website.

 

6. External Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any external websites or services that you visit.

 

7. Children's Privacy: Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take prompt steps to delete it.

 

8. Updates to the Privacy Policy: We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will indicate the date of the last update. We encourage you to review the privacy policy periodically to stay informed about how we collect, use, and protect your information.

 

If you have any questions, concerns, or requests regarding our privacy policy or the handling of your personal information, please contact our customer service team. We are here to assist you and ensure your privacy rights are respected.

SHIPPING POLICY

Thank you for choosing to shop with us. To provide you with a seamless and convenient shopping experience, please review our shipping policy:

 

- Shipping Methods: We offer various shipping methods to cater to your needs. During the checkout process, you will have the option to select your preferred shipping method from the available choices. These options may include standard shipping, expedited shipping, or overnight shipping. The cost and estimated delivery time will be provided for each shipping method.  2 day shipping is available throughout the United States.   Deliveries to and from select ZIP codes in Alaska and Hawaii may differ from delivery times in the contiguous U.S.

 

- Processing Time: Once your order is successfully placed, we require a certain amount of time to process and prepare it for shipment. This processing time typically ranges from 1 to 3 business days. Please note that this does not include weekends or holidays. Once your order has been processed, it will be handed over to the shipping carrier for delivery.

 

- Shipping Costs: The shipping cost is calculated based on several factors, including the weight, dimensions, destination, and shipping method chosen for your order. The total shipping cost will be displayed during the checkout process before you confirm your purchase.

 

- Shipment Tracking: To keep you informed about the progress of your order, we provide shipment tracking services. Once your order has been shipped, we will send you a confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number on our website or the shipping carrier's website to monitor the status and estimated delivery date of your shipment.

 

- Delivery Time: The estimated delivery time depends on the shipping method selected and the destination of your order. Please note that delivery times may vary based on factors beyond our control, such as weather conditions or delays caused by the shipping carrier. However, we strive to ensure that your package arrives within the estimated timeframe provided during the checkout process.

 

- International Shipping: For international orders, additional customs fees, taxes, and duties may apply. We will need customers account # to ship internationally.  These charges are determined by the destination country and are the responsibility of the recipient. Please be aware of your country's customs policies and regulations before placing an international order.

 

We make every effort to ensure that your order is shipped in a timely manner and arrives safely. If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to help and ensure your satisfaction.

​

​

RETURN POLICY

Thank you for shopping at Sticks and Stones. We value your satisfaction and aim to provide the best service possible. Please take note of our return policy:

 

- All sales are final, and we do not accept returns or exchanges unless there is a manufacturer's defect with the product. If you encounter any issues related to manufacturing defects, please contact our customer service within 30 days of purchase.

 

- To be eligible for an exchange or return due to a manufacturer's defect, you must provide a valid receipt as proof of purchase. Please keep your receipt safe as it will be required for any potential returns or exchanges.

 

- If you discover a manufacturing defect within 30 days of your purchase and have a valid receipt, we will gladly exchange the product for an identical item or provide a full refund. This policy ensures that you receive a product that meets our quality standards.

 

- Please note that our return policy does not cover damages caused by improper use, negligence, or normal wear and tear. It is important to handle products with care and follow any instructions or guidelines provided by the manufacturer.

 

- In the case of an exchange or return, the product must be in its original condition, unused, and with all original packaging and tags intact.

 

We appreciate your understanding of our return policy, as it helps us maintain the integrity of our products and ensure fair business practices. If you have any further questions or concerns, please feel free to contact our customer service team, and they will be happy to assist you.

​

​

PAYMENT METHOD

Thank you for choosing to shop with us. To provide you with a smooth and secure payment experience, please review our payment policy:

 

- Payment Methods: We accept several payment methods to accommodate your preferences. These may include credit or debit cards from major providers (Visa, Mastercard, American Express, etc.), mobile payment options (Apple Pay), and in some cases and gift cards. During the checkout process, you will be prompted to select your preferred payment method.

 

- Security: We prioritize the security of your payment information. We utilize industry-standard encryption and secure payment gateways to safeguard your personal and financial details. Your payment information is encrypted and transmitted securely to prevent unauthorized access or fraudulent activity.

 

- Payment Authorization: When you place an order, we will authorize the payment method you provided to ensure the availability of funds or credit. The authorized amount will be temporarily held, but it will not be charged until your order is successfully processed and ready for shipment.

 

- Order Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email. This email will serve as proof of your purchase and will include details such as the items ordered, payment amount, and shipping address. Please review this information carefully and contact us immediately if any discrepancies are found.

 

- Sales Tax: The applicable sales tax will be calculated and added to your total order amount during the checkout process. The tax rate is determined based on the regulations of the jurisdiction where the order is being shipped.

 

- Order Cancellations: If you need to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped. Once the order has been shipped, it cannot be canceled, and our return policy will apply.

 

- Payment Disputes: In the event of any payment-related disputes or issues, please reach out to our customer service team immediately at info@stickslv.com.  We are committed to resolving any concerns promptly and fairly.

 

We strive to make your payment process convenient, secure, and transparent. If you have any further questions or require assistance regarding our payment policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.

​

 

WHOLESALE INQUIRIES

Thank you for your interest in our products for wholesale purposes. We are delighted to work with you and accommodate your business needs. Please find below our wholesale inquiry guidelines:

 

- Wholesale Inquiries: If you are interested in purchasing our products for wholesale, kindly contact our wholesale department by email or phone. You can find the contact information on our website's wholesale page or by reaching out to our customer service team at info@stickslv.com.

 

- Business Information: When making a wholesale inquiry, please provide us with the necessary information about your business. This may include your company name, location, type of business (e.g., retailer, distributor), and any relevant details that would help us better understand your requirements.

 

- Product Selection: Let us know which specific products from our catalog you are interested in. If available, please provide the product names or codes to ensure accuracy. If you require assistance or recommendations, our wholesale team will be happy to guide you and provide any additional information or catalogs that may be necessary.

 

- Quantity and Frequency: Please indicate the quantity of each product you wish to order, as well as the estimated frequency of future orders. This information will help us determine availability, pricing, and any potential volume discounts that may apply.

 

- Verification: In order to maintain the integrity of our wholesale program, we may require verification of your business. This may include requesting a copy of your business license or resale certificate. Our wholesale team will provide you with the necessary instructions for verification, if applicable.

 

- Pricing and Terms: Our wholesale team will provide you with detailed pricing information, including any applicable wholesale discounts or minimum order requirements. We will also discuss payment terms, shipping options, and any other relevant details to ensure a smooth wholesale transaction.

 

- Confidentiality: We understand the importance of confidentiality in wholesale partnerships. Rest assured that any sensitive business information you provide will be treated with the utmost confidentiality and used solely for the purpose of conducting business with you.

 

We look forward to the opportunity of working with you and establishing a long-term wholesale relationship. Please reach out to our wholesale department or customer service team with any further inquiries or to initiate the wholesale ordering process. We value your business and will strive to meet your wholesale needs efficiently and effectively.

​

​

​

​

TERMS OF AGREEMENT

At Sticks and Stones, our commitment to delivering exceptional quality necessitates a certain operational process. Upon your request, we will thoughtfully provide a quotation for your proposed project. Should you wish to proceed, we kindly require a deposit amounting to 50% of the project cost prior to the commencement of any sample production. This policy ensures that we can dedicate our resources, time, and craftsmanship to creating your customized piece.

 

In the event that you are not fully satisfied with the preliminary sample or if you decide to cancel your project, please be informed that a cancellation fee will apply. This fee equates to 50% of your initial deposit, to compensate for the materials and the man-hours expended in crafting your piece.

 

We thank you for your understanding and cooperation in this matter, and we look forward to crafting a product that meets your every expectation.

​

TERMS OF AGREEMENT

This Agreement (“Agreement”) is entered into the date the customer submits a 50% deposit of agreed upon price, by and between Sticks and Stones, and [Customer’s Full Name].

 

1. SCOPE OF WORK

The Company agrees to create a custom product as per the detailed specifications provided by the Customer. The Company will produce a sample of the product for approval before proceeding with the final product.

 

2. PRICING AND PAYMENT TERMS

The total cost for the creation of the custom product will be communicated to the Customer. An upfront deposit of 50% of the total cost is required before work commences. The balance payment is due upon completion of the project.

 

3. CHANGE REQUEST AND CANCELLATION POLICY

Stick and Stones allows up to (5) adjustments while in the sample process. The Customer can request changes to the product while in the sample process and the work has commenced. In the event of project cancellation by the Customer, a fee equating to 50% of the initial deposit will be retained by the Company to cover material and labor costs incurred.

 

4. PRODUCT DELIVERY

The Company will provide an estimated completion date. Delays due to unforeseen circumstances will be communicated to the Customer. Delivery methods and costs will be discussed with the Customer.

 

5. WARRANTY AND AFTER-SALES SERVICE

The Company guarantees the quality of the custom product. Specific terms and conditions for product servicing or repairs will be provided separately.

​​

Sincerely,

Sticks and Stones customs team

​

FAQ
  • How do I place an order?
    Go online to stickslv.com and shop.
  • What payment methods do you accept?
    Credit Cards: Visa, Mastercard, American Express & Discover. Mobile Wallet: Apple Pay
  • How long will it take to receive my order?
    1-2 business days for processing (Friday orders will be sent out on Monday). First-Class Mail (USPS): 2-3 business days Priority Mail (USPS): 2-5 business days Priority Mail Express (USPS): 2 business days Please note, once your package has been handed over to the shipping carrier, we won’t have any access to your package.
  • Do you offer international shipping?
    We do not but you can always contact us at info@stickslv.com.
  • What is your return policy?
    Our policy is “All sales are final. No returns or exchanges”. If there is a manufacturer issue, we will exchange your item for the same item within a 30 day notice with proof of purchase.
  • Are the crystals ethically sourced?
    Yes, we have specific vendors we work closely with.
  • How do I take care of my crystals?
    You can choose your preferred method of cleaning and what resonates with you the most: immerse your crystal in the smoke of burning sage stick or resin, placing your crystal under the light of the sun or the full moon for at least 4 hours or bury your crystal in the earth and allow it to become recharged with Earth energy. If it’s a smaller crystal, you can place it on top of a Clear Quartz crystal or Selenite crystal to clear and cleanse any stuck energy. You will be able to find more detailed information in Information. or visit our Information Page!
  • Can I request a specific crystal that is not listed on your website?
    Yes, we do offer request for a specific crystal. Please email info@stickslv.com.
  • Can I get personalized recommendations for crystals based on my needs or intentions?
    Yes we do offer personalized crystal recommendations. Feel free to contact (702)449-9529. Please state your looking for personal recommendations and your inquiring via your website. For the best knowledgeable employee, please ask to speak to a manager.
  • Are the photographs on your website accurate representations of the actual crystals?
    Yes it is, we do not photoshop or altar any of our products.
  • What if my crystal arrives damaged?
    Please contact us at info@stickslv.com
  • Can I track my order?
    Yes, you will receive your tracking number once your order has been processed. Once the package has been picked up by the carrier, you will then be able to track your order.
  • Do you offer gift wrapping or personalized messages for special occasions?
    Please go to our custom product page or contact us at info@stickslv.com for more information.
  • Are your crystals cleansed and charged before shipping?
    They are not but with a purchase of any crystal, we will offer a sample of our White Sage, so you may cleanse and set your intentions for your crystal.
  • Do you offer information on the metaphysical properties of each crystal?
    Yes we do, along with your order you will receive a crystal description. If the info is misplaced, you may go onto www.stickslv.com, find the Information Page at the top of the website and click here for the Crystal Description.
  • Can I subscribe to a newsletter or mailing list to stay updated on new arrivals and promotions?
    Yes you may. You can find the link on our homepage on the website to subscribe.
  • How can I contact your customer support?
    Email us at info@stickslv.com
  • Are there any discounts or loyalty programs available?
    If we have any in store discounts, we will happily apply it to online orders. We do not have a loyalty program.
  • Are there any restrictions on shipping certain crystals to specific countries?
    There is no restrictions shipping internationally.
bottom of page